Submitting a Ticket on the Q-Desk

Please read all the instructions below in full before proceeding to log a ticket.

Step 1: Submit a ticket as indicated below

• Assessors (WIL)
  • Not Contacted
  • Report An Issue
  • Other
• Canvas
  • Account Access
  • Disrupted Assessment
  • Technical Difficulty
• Centre for Academic Success
  • Academic Excellence Workshop
  • Academic Integrity Course
  • CENGAGE Helpdesk
  • SmarterMeasure
  • mySuccess Canvas Course
  • Workplace Readiness
• Finance & Fees
  • Ancillary Fee Payment
  • Banking Details
  • Debit Order
  • Payment Plan
  • Payment Query
  • Proforma Invoice
  • Proof of Payment
  • Refund
  • Statement of Account
  • Unblocking of Results
  • Updating of Personal Information
• Graduation
  • Qualification Verification
  • Venue
• Health & Wellness
  • SADAG
  • Student Societies/Sport
• Learning Material (Wizebooks)
  • Booklist & Pricing
  • Delivery
  • Wizebooks Carts & Links
• Registration
  • Online Registration
  • Module Allocation
• School Placement (WIL)
  • Can't Find School
  • Change Practical Dates
  • Change Host School
  • Confirmation Letter
  • Employed At Host School
  • Mentor Teacher Profile Form
  • School Placement Course
  • Willingness To Host Reply Form
• Screening Appointment (C4AS)
  • Counselling
  • SmarterMeasure Feedback
• Student Administration
  • Digital Academic Transcript
  • MySTADIO Activation
  • Proof of Registration
  • SACE Registration
• Practical Documents (WIL)
• Credit Accumulation and Transfer Appeal (CATA01)
• Registration for Supplementary/Special Exam (RSA01)
• Request for Viewing of Summative Assessment (SPA01)
• Request for Assessment Extension (SPA02)
• Request for Special Student Concession/s (SPA03)
• Request for Cancellation of Studies (SPA04) - Registered
• Request for Withdrawal from Studies (SPA04) - Not Yet Registered
• Request to Deregister or Defer module/s (SPA05)
• Request for Deferment of Studies (SPA06)
• Request for Change in Study Mode (SPA07)
• Request for Change in Qualification (SPA08)
• Request for Campus Transfer of Studies - CL (SPA09)
• Request for Change of Specialisation (SPA10)
• Request for Language Diagnostic Test - School of Education (SPA10b)
• Request for Reprint of Certificate and/or Academic Transcript (SPA11)
• Request for Remark of Formal Assessment (SPA13)
• Request for Change of Examination Venue (SPA15)
• Request for Special Supplementary Opportunity (SPA16)

Step 3: Select a category and then complete the form.

Please ensure that you complete the form in full, different types of queries are routed to different internal teams. Accurately categorizing your query and providing all the required information up front will lead to the fastest turnaround time.

Step 4: Click submit

Please do not click submit more than once.